An agent reads the order that arrives by email or WhatsApp and enters it in your system. If a quantity or price does not match what was agreed, it does not enter it; it hands it to a person with the difference highlighted.
Purchasing · Monday, 9 a.m.
Orders arrive by email, as PDFs, each in the customer's own format. Someone keys them in one by one and now and then gets a quantity wrong. The agent reads each order, enters it and sets aside the ones that do not match what was agreed. The purchasing team reviews the odd ones instead of typing everything.
Customer service · after hours
A customer asks on WhatsApp whether their order has shipped. The agent checks the system and replies with the status and date. If they ask for something outside the rules, the conversation goes to a person with the full context.
Plant floor · shift change
The supervisor has to write the shift report from what the line left behind. The agent drafts it from production and downtime data, and the supervisor reviews and signs it.
The agent running on the agreed channel (email, WhatsApp or inside your system), the rules for what it does on its own and what goes to a person, a log of every action and a dashboard of what it entered and what it set aside. We also train the people who will handle the cases the agent sets aside.
The agent works inside the tools your team already uses: email, WhatsApp, spreadsheets and the business system. It only sees what it is authorized to see, and every lookup is logged.
We choose a single task that is done by hand today and can be measured, such as order entry. We run the agent on your company's real orders next to the current process and compare. If the result does not improve on today's process, we tell you and stop there.
It depends on how many channels it serves, how many systems it connects to and how much volume it handles each month. The monthly running cost is separate and has an agreed cap. Everything is in writing before we start.
How we work: scope, deliveries and maintenanceIt can. That is why the agent works with rules, sets aside what does not match and logs every action. Before it is expanded, it is measured against the current process.
Only what is authorized in writing. Every lookup it makes is logged and can be reviewed.
Yes, for the questions agreed in advance, such as order status. Anything outside the rules goes to a person.
It depends on volume. A monthly cap is agreed in writing and the dashboard shows usage.
In a 30-minute call we tell you which task is worth trying first and how it would be measured.
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